14 May'24
15 May'24
1 room, 2 guests
Dear Hotel Madrid
Community of Madrid | Tue, 14 May - Wed, 15 May | 1 Room, 2 Adults
No rooms available
Dear Hotel Madrid
4-star Hotel · Madrid
4.5/5
(5,179 reviews)
Amenities
Concierge desk
Airport shuttle service
Baby Sitting / Child Services
Transportation
24-hour front desk
Hotel safe deposit box (not room safe box)
Property rules
Check-in: After 03:00 PM, Check-out: 12:00 PM
About property
Plaza de España - Princesa - 0.1 km / 0.1 mi
Gran Via - 0.1 km / 0.1 mi
Teatro Coliseum - 0.1 km / 0.1 mi
Calle de la Princesa - 0.1 km / 0.1 mi
Lope de Vega Theatre - 0.3 km / 0.2 mi
Sabatini Gardens - 0.3 km / 0.2 mi
Teatro Rialto - 0.4 km / 0.2 mi
Plaza de Santo Domingo - 0.5 km / 0.3 mi
Preciados Street - 0.6 km / 0.4 mi
Plaza de Callao - 0.6 km / 0.4 mi
Plaza de Oriente - 0.6 km / 0.4 mi
Temple of Debod - 0.7 km / 0.4 mi
Royal Theatre - 0.7 km / 0.4 mi
Royal Palace of Madrid - 0.7 km / 0.5 mi
Fnac - 0.8 km / 0.5 mi
The preferred airport for Dear Hotel Madrid is Adolfo Suarez Madrid-Barajas Airport (MAD) - 16.6 km / 10.3 mi
Amenities: Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).Business Amenities: Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Dining: Enjoy international cuisine at Nice To Meet You, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.Buffet breakfasts are served on weekdays from 7:30 AM to 11:00 AM and on weekends from 8:00 AM to noon for a fee.
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Location
Madrid, Community of Madrid, 28013
Ratings & reviews
4.5/5
(5,179 reviews)
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Highly recommend Dear Hotel
5/5
·
Tamuna B on May 06, 2024
Absolutely thrilled with our stay at Dear Hotel! The staff was incredibly friendly, and the overall experience was exceptional. Each morning began with the exceptionally friendly staff, including Jorge, who was very attentive and cheerful. Highly recommend this place for a superb stay!
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Next time across the street
1/5
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Rya D on May 05, 2024
At check-in the host at the desk told us that breakfast was included and explained us the system of reservation in time slots. So we had breakfast on our 3-day stay. At check-out we had to pay 120 € for the breakfast. We are correct and hard-working people who expect to be treated in a professional way. Client-satisfaction and any commercial feeling were unknown to the hotel staff. This was the last drop to decide never to come back again!
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Dirty no atmosphere on rooftop
1/5
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frankdI9107FN on May 05, 2024
White sheets were dirty (brown stains ) There is no atmosphere (no music)on the rooftop and it is dirty (cigarettes on the floor everywhere empty glases). Swimming pool not bigger then a jacuzzi. Would not return only advantage is that it is close to plaza de Espana.
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Highly recommended
5/5
·
Collette S on Apr 28, 2024
A fab hotel, excellent location, Metro stop right outside the door. Our room was ready on check in which was a lovely surprise. Room was spacious and really clean and we were lucky to have a balcony. By booking directly we got a complimentary bottle of wine.
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WORST.ATTITUDE.EVER
1/5
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BryanSkywalker on Apr 18, 2024
So i have issue with my booking, my room the max capacity just for 2 persons. I came with my 8 yo child. They insisted that i have to upgrade my room, which they don't have because the room was fully booked. So they force me to pay the the price difference to the upper level room to compensate then child, if not they don't give the room to us. The price that i have to pay is €70 per night, but when i checked on their website the difference is only €35. When i asked about that, they said "it is in the system, you have to pay €70", and "then why you not making make that new booking again (and my booking considered no show)". So rude! Imagine if they were in my position, it was late evening, i feel blackmailed and i don't have any choice but pay them. When i asked to speak to the manager, the staff didnt do anything about as if too afraid to just make a contact to her. Tomorrow when i met Paula the manager, just exactly the same answers but with more cold attitude and don't give a care about us. Back with "It is the hotel policy" and "it was your fault!" And "if you want your room pay!" were the only answer she could give me. Never ever the manager level can not give better solution or anywhere. I even asked to refund my booking, they couldnt do it too. I already travel more than 20 cities in europe never this strict and not helping, not even try to give better win win solution for the guest and hotel. Even after the issue was resolved (after i paid and get the room) the same staffs still cold to us, what a sincere service..bravo.. When we got the room, it was not that impressive. Bath soap filled with water (seriously?), cleanliness not really good, wifi downed several time. The only good thing in the room are good bed and pillow. thanks for the worst hotel experience so far in my life.
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